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Troubleshooting

Quick fixes for the most common issues. If none of these help, contact us.

I didn't get my confirmation / reset email

  • Check your spam or junk folder.
  • Make sure you used the correct email address.
  • On the confirmation screen you can resend the code.
  • Reset emails and confirmation codes expire — request a fresh one if it's been a while.

I can't sign in

  • Double-check your email and password (passwords are case-sensitive).
  • Use Forgot password? to reset it.
  • If you just signed up, make sure you've confirmed your email first.

My access code won't redeem

  • Check for typos and extra spaces.
  • Codes are one use per account and may expire.
  • Redeem on the web app, under Account.
  • Still stuck? Contact us with the code and we'll look into it.

The AI assistant is locked

I don't see booking / AI chat on mobile

  • That's expected — the mobile app focuses on the free features. Use the web app for booking and the AI assistant.

A confirmation email for my booking never arrived

  • Check spam, and confirm your account email is correct under Managing your account.
  • Your booking still shows on your dashboard even if the email is delayed.

Something looks broken

  • Refresh the page (web) or restart the app (mobile).
  • Make sure the app is up to date.
  • If it persists, contact us and tell us what you were doing.